Tip of the week: Adding SoundCloud tracks to your BandPage Profile

It has come to our attention in recent weeks that some of you have had trouble getting SoundCloud tracks into your BandPage Profile. After some investigating we’ve discovered that there is a common misunderstanding amongst many of you BandPagers so we are here to help clarify a few things.  First and foremost,uploading a track from your computer and adding tracks from SoundCloud are essentially the same thing. Both processes require that you sync your BandPage Profile to a SoundCloud account.  However, the processes for doing so are a bit different.

Adding Tracks From SoundCloud:

When you click to add tracks from your SoundCloud account, you must first go through the process of syncing an existing SoundCloud account to your BandPage Profile. If you haven’t already sync’ed your SoundCloud account, you will be asked to log into SoundCloud using your SoundCloud credentials.  Once you have logged in, the list of the tracks currently in your SoundCloud library will pop up.  If there are tracks that aren’t already in your BandPage profile, you will have the ability to add them here.  Adding new tracks is as simple as clicking the check boxes next to the tracks you would like to add.  Once you have finished selecting your tracks, click “Next” and you are good to go!

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Uploading Tracks From Your Computer:

When you click to upload from your computer, it technically still requires you to connect to your SoundCloud account. We provide this option as a way for you to set up a SoundCloud account quickly and easily – essentially skipping the step of having to go to SoundCloud.com first.  This is helpful for those musicians that don’t yet have a SoundCloud account.  By adding a track via your computer, you are able to quickly create a SoundCloud Account and immediately starting add tracks to your BandPage Profile.

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It is important to remember that your BandPage Profile can only be connected to one SoundCloud account at a time. If you try to upload from your computer when you have already added tracks from your SoundCloud account, it won’t work. Similarly, if you try to connect to a SoundCloud account when you have already uploaded from your computer, this won’t work either. You need to either consolidate your music to one SoundCloud account, or disconnect the current account so that you can connect to the new one created by uploading from your computer. If you wish to disconnect or reset your SoundCloud account, you can learn how from this helpful article in our Help Center.

Tip of the week: Ordering tracks on your BandPage

There are lots of things to consider when setting up your BandPage Profile, like which songs to use, what order to put them in, whether or not you should feature them on your Website, and the list goes on.  To help make this easier for you we have made some improvements to the ordering function of your BandPage track list.

Step One:  Choose the songs that you want to have in your BandPage Profile

We recommend that you upload at least five tracks to provide variety to your fans and keep them engaged.

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Step Two:  Put your tracks in the order that you want your fans to listen to them in

This can be based on what was most recently released, what is the most popular, or however else you want to order them.  To do this, log in to BandPage.com and access the music editor:

1) By default you will land in the “Create Your Profile” tab.

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2) From here, choose “Music” from the left side menu and click the white space next to each track to drag it into a new location in the list.

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3) Once your tracks are in the order that you want them in, save the changes and you’re done!

Now when fans come to your BandPage Profile they will see a customized track list and have the listening experience that you have designed for them.  If you have any questions about this process or want to give us some feedback, feel free to drop us a note through our Help Center or by emailing us directly at support@bandpage.com!

BandPage Now Extends Your Profile to Twitter, Facebook, SoundCloud and Sponsored Concert Listings on Pandora

bandpage-now-powersHey BandPagers,

Happy New Year! We’ve got some great news for you. We’re excited to announce the continued expansion of our platform integrations including Twitter, Facebook, SoundCloud, and now the sponsored Concert Listings on Pandora. With these new integrations, we’re continuing to increase the reach of musicians worldwide with more ways for you to engage your fans.

“We use BandPage for all of our artists from POD to Maroon 5. It’s awesome to be able to control our online presence with just a few clicks, even better now that Pandora and Twitter are new channels. We’re able to spend more time on our online strategy rather than wasting it updating site after site,” says Ryan Kravontrka of Career Artist Management.

The Twitter, Facebook and SoundCloud integrations make it possible for artists to manage how they represent themselves on the biggest online social networking sites by updating their profile photo and parts of their bio from within the BandPage editor. The Pandora Concert Listings, which is sponsored by third-party advertisers, allows artists to manage show dates that appear to listeners based on their Pandora stations and location.

BandPage Powers Twitter, Facebook, Pandora and SoundCloud

“I remember when I was growing up, if I heard a song that resonated with me, it took all sorts of effort to identify the band and find out if, when and where they might be touring. It’s exciting to see artist driven companies work together to create a better experience for the fan and make things easier,” says Grammy-nominated musician Matisyahu.

BandPage is committed to finding new opportunities to help you deliver your content to your fans across the web. Twitter, Facebook, Pandora and SoundCloud are the latest addition to the many platforms you can now manage from within BandPage, and we’ll be continuing to find great places and ways for you to promote your music so make sure to update your profile. It’s an exciting time and we’re excited to be doing this with you!

As always, make sure to follow the BandPage blog for more updates and tips!

 

Tip of the week: How to add a BandPage admin

Each week, many of you write in with questions regarding page admins and how to add a new one.  At present, our log in system is still integrated with Facebook Connect, which means that all Facebook page admins on the page associated with your BandPage Profile are also BandPage admins.

How to add a BandPage admin:

Step One:  Make sure that the person you wish to add is either already a Facebook friend, or has liked your Facebook page by clicking the like button in the upper right corner.

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Step Two:  Go to the Facebook page associated with the BandPage that you want to add an admin to, click on the tab that says “Edit page” at the top of your cover photo, and choose “Admin Roles” from the drop down menu.

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Step Three:  Once in the Admin screen, you will see a text box at the bottom where you can type in a friends name or email.

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Step Four:  Next you can choose to change their role by clicking on the arrow next to “Manager” and choosing from the drop down menu.

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Step Five:  Once you have added the admin, be sure to click save at the bottom of the screen and you’re ready to rock with a new BandPage admin!

If you have any questions about this process or are having any trouble, be sure to check out our Help Center or send us an email to Support@bandpage.com!

Tip of the Week: Logging Into Your BandPage

Did you know that the first product we ever made was BandPage on Facebook?   The original App was designed to provide musicians with an easy and effective way to share their music with fans on Facebook.

But that’s not all.  In recent months we have released a series of other products, like BandPage Everywhere, and BandPage Connect, to enable musicians to set up an online presence that reaches beyond just Facebook.  Because we started on Facebook, we implemented Facebook Connect as a way to identify our users.  This means that in order to use BandPage in any capacity, you must have a fan page on Facebook to connect it to.  

What does Facebook Connect do?  In a nutshell:  it is a system that aggregates Facebook User data from personal profiles and pages, and enables companies like ours to access and understand this information in order to identify who is using our product.  This means that when you log in to your BandPage, we are able to tell that you are who you say you are based on the information that we receive from Facebook Connect.

So why are you telling me this?  In recent weeks, some of you have had trouble logging in because you have deleted the Facebook page that your BandPage Profile is associated with.  While it is true that you no longer have to have an active BandPage on Facebook in order to have a BandPage Profile, we do still use Facebook Connect as a way to ID our users.  So even if you don’t have a BandPage App on the Facebook fan page associated with your BandPage Profile, you do still need to have that page in order to use BandPage.  If you delete the fan page, you remove our ability to know who you are; if we don’t know who you are, you can’t log in.

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What if I don’t have Facebook and I want to use BandPage?  We know that Facebook isn’t ideal for all musicians, and that some even prefer not to use it entirely.  We are always exploring ways to improve the BandPage experience and updating our log in system is an important project- enabling musicians to sign up and have a BandPage Profile that is independent of Facebook Connect is definitely on our radar.  While we can’t give you an exact date, know that this is something in the not-so-distant future of BandPage.

In the meantime, if you are having trouble logging in or have some questions that you need to ask us, feel free to contact us at Support@BandPage.com.  Or visit our Help Center to see if your questions have already been answered.

Tip of the week: Why did you send me so many emails?!

To all of you BandPagers out there that received numerous, unexpected emails from us claiming, “Your BandPage Support case has been closed”, we are very sorry.

Starting a little over a week ago there was a glitch in the support software that we use, and it resulted in some of you getting the same notification email over and over again.  We use the leading support software in the industry, but sometimes even the best can break.  Thankfully, we were able to get it resolved.

In this particular case, the outbox we use for the bulk of our sent emails was generating the same email and sending it on repeat to many of you.  You responded with completely understandable frustration and we are very sorry that we cluttered up your inbox.  We hope that you can find it in your hearts to forgive us because at the end of the day, all we really want to do is help you share your music anyway!

If for any reason you continue to get case closed emails, please let us know and we will make it a point to deal with it immediately.

Otherwise, Happy Holidays from BandPage; may the New Year find you in good company and surrounded by great music!

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